People & Solutions For Life^©

Josh
  November 03, 2025

I visited Essential Mobility Products today to inquire about a repair for my mother's walker, as one of the brakes was malfunctioning. I was promptly greeted by Mackenzie upon arrival, who asked if I needed assistance. I explained the issue and asked if the walker could be repaired. She immediately asked for a repair technician to inspect the item. The technician took the walker to the back for assessment and quickly determined that a spring was missing from the brake mechanism. I advised them to proceed with the repair and mentioned we had a spare walker, so there was no rush. Despite this, less than an hour later, I received a phone call informing me that the repair was complete and the walker was ready for pickup. The service provided was excellent, and I will definitely return to Essential Mobility Products for any future needs.

Steve Ogilvie
  October 24, 2025

I had the good fortune to decide on dealing with this business Oct 22 2025. Their level of customer service from the first phone call through to pick up of the device was perfect . Polite , courteous and knowledgeable. Upon entering the storefront I was greeted by very polite , smiling staff ( Mackenzie ) . The device i was there to pick up was ready to go . I was informed by Mackenzie that she was in fact in training however any questions she could not answer , her Mentor Nathalie efficiently and politely answered . The whole process was seamless . I highly recommend this business based on my interaction with these two professional staff .

Alethea Gaddishaw
  August 27, 2025

Pat and the other lady were wonderful. I apologize for not remembering her name. They were so helpful to the point of putting the wheelchair in my car and showing me how to remove the foot rests. Thank you for the goody bags and l apppreciate it. I will come back

Ryan Mitchell
  August 18, 2025

I was on vacation and lost the key to my mobility scooter. The staff at Essential had never seen my brand but they helped me source a lock and key as a priority! Wonderful customer service. Thank you!

robert gaudet
  July 24, 2025

Very helpful went out of there way to help me with my hospital bed pat was amazing and very helpful also the delivery guy was friendly and understanding totally would recommend this business