Meet The Team

When you are talking to one of our Client First© Specialists, be assured that you are in helpful, knowledgeable and capable hands. People committed to our CLIENT FIRST© approach.

Behind every innovative solution and every satisfied client of Essential Mobility Products stands a dedicated team of professionals, each bringing their unique expertise and passion to the table. As you explore this page, you'll be introduced to the heart and soul of our company – the individuals who work tirelessly to enhance the lives of those we serve. Their collective drive, commitment, and client-focused approach make us who we are. Dive in and get to know the faces and stories that propel Essential Mobility forward every day.

Our Client First© Specialists

Patricia Pink – Service Supervisor

Patricia Pink is Essential Mobility’s Service Supervisor. Patricia brings over 20 years of customer service experience to the team. Along with her skilled Service Technicians, Patricia sets the standard for timely customer interactions, reports and repairs while maintaining strong relationships with customers, suppliers, and third-party vendors to ensure repeat customers. Making sure all Service requests, repairs, and deliveries are booked within our clients’ schedules, determining the urgency of repairs, is her top priority. Patricia is extremely vested in making sure that she and her team are knowledgeable with all aspects of products and the parts required for repairs. Keeping our clients moving is her #1 motivation.

Tori Gurman – Reception/Administration

Tori Gurman is our Front Desk Reception/Administrator here at Essential Mobility. Tori brings a wealth of knowledge with her from her past working as a PSW. Tori is our go to for all Rental items, as she is fully versed in the items that clients will require after surgeries, minor and major accidents and everything in between. Tori's outgoing nature makes her a value to our company as the first face you see upon entering our store. Any help you need, even if it is simply advise on next steps, items for your home or how long a rental is usually needed, she is more than happy to help and give her guidance. With each situation being unique, she is on top of making sure each client is taken care of.  

Jen Gurman – Sales Associate

Jen Gurman is part of the Essential Sales Team as an Essential Sales Associate. Jen brings over 20 years of community and customer care to our team. Jen comes to Essential with a wealth of knowledge on all aspects of our equipment, devices and accessories. Knowing what items are best suited to individual clients’ needs and possible modifications to the home are well within Jen’s realm. Jen's knowledge of our equipment makes her well versed in all areas of mobility, to better guide our clients to the items they require. From bathroom safety, patient lifts to power wheelchairs, and everything in between, our clients’ can count on Jen to provide the mobility and wellbeing devices they require.

Steven Gulka – Service Technician

Steve is Essential Mobility’s full time Service Technician. Steve brings many years of mechanical and customer service experience to Essential. Steve enjoys being able to help our clients by making sure that they have all their equipment in tip top working order. Making sure our client needs are met is Steve's top priority, whether it be delivering the items they need, installing and setting them up or doing the repairs onsite or in our shop as required.

George Bennett – Part-Time Service Technician

George is Essential Mobility’s part-time in house Service Technician. George brings many years of mechanical and aeronautics engineering experience to Essential. Doing the tough repairs and making sure that all mechanical aspects of our clients’ devices are working in optimal order, is what George thrives on. George enjoys being able to repair our clients’ devices in store and seeing their smiles when all is fixed and they are on their way.

Sam Holmes – Service Technician

Sam is Essential Mobility’s second full time Service Technician. Sam brings an engineering background to Essential via his experience and part of the Orchard Park High School world renowned Robitics Team. Sam is very helpful and respectful with all clients during all assessements and wants to make sure that their devices are working to full potential. 

Natalie Williamson – Office Manager

Natalie Williamson is Essential Mobility’s Office Manager and brings approximately 20 years of operational and customer focused experience to the team. Natalie spent much of her career in the Health and Safety world and uses that knowledge to translate into the Essential Mobility world by making sure that all decisions made are going to keep our clients safe and comfortable. Natalie’s focus is on accounting as well as making sure that all staff is well trained in everything mobility, so that they can all provide top quality knowledge and information to each one of our clients.

Google Rating

4.6      39 reviews

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Photo of Lyle Crawford

Lyle Crawford
  December 11, 2025

We brought in a rollator walker to have the bearings replaced in one front wheel fork. Essential Mobility quickly found us the needed bearings and replaced them in just a few minutes in their store, without a labour charge. Very courteous, knowledgeable, and friendly staff. Thank you very much Pat.

Photo of J Shew

J Shew
  December 08, 2025

It was a pleasure to deal with this company. I only needed a wheelchair for a few hours to take my aunt to the farmers market. The other places I called wanted a month to month lease. They not only helped me, but didn't take advantage of the situation to exploit my moment of need and gave me a good price. Good job.

Photo of Julie Fleet

Julie Fleet
  December 04, 2025

I brought my mother-in-law’s older model scooter in for repairs. All the staff at Essential Mobility were super helpful. They tracked down the maker of the scooter and tested the batteries. They were able to pinpoint the issue and the scooter is working great.

Photo of Kim

Kim
  November 29, 2025

Photo of Pik C

Pik C
  November 10, 2025

I went there with my family member a while ago, all the staffs were nice, patient and friendly !

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